Ordering & Policies

◾️ Ordering & Policies

This section outlines all terms related to payment, shipping, returns, cancellations, and billing.

 

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Anchor Links:

- Payment Options

- Shipping Policy

- Return and Refund Policy

- Cancellation Policy

- Billing Terms & Conditions

 

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1. Payment Options

① Accepted Payment Methods

• • Visa, Mastercard, Discover, American Express
  • PayPal

All transactions are processed securely using SSL encryption and PCI-compliant gateways.
We do not store your credit card information.

② Currency
All payments are processed in USD.

③ Payment Confirmation
After checkout, you will receive:

• • Order confirmation email
  • Digital receipt

 

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2. Shipping Policy

① Shipping Destinations

• • United States
  • Canada
  • United Kingdom
  • European Union
  • Asia

② Shipping Costs

• • Free standard shipping on all U.S. orders.

③ Processing Time

• • 1–2 business days (Monday–Friday).
  • Orders placed before 5:00 PM PT begin processing the same day.

④ Estimated Delivery

• • U.S. standard shipping: 3–5 business days.
  • Delivery times may vary due to weather, customs, or carrier delays.

⑤ Tracking

Tracking details are emailed once your order ships.

⑥ International Orders

• • Customs duties and taxes are the buyer’s responsibility.
  • Delivery times may vary due to customs clearance.

 

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3. Return and Refund Policy

① Return Window

• • Returns accepted within 30 days of delivery

② Eligibility

• • Unused and undamaged
  • Original packaging
  • Proof of purchase required

③ Return Shipping

• • Customer is responsible unless the return is due to our error

④ Refunds

• • Processed within 14 days after inspection
  • Issued to original payment method

⑤ Non-Returnable Items

• • Custom or personalized products
  • Perishable goods
  • Gift cards and downloadable products

 

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4. Cancellation Policy

• Orders may be canceled before shipment for a full refund

• Once shipped, cancellation is no longer possible

• Shipped orders may be returned according to the Return Policy

 

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5. Billing Terms & Conditions

① Pricing & Taxes

• • Prices listed in USD
  • Taxes applied where required by law
    
    

② Billing Accuracy

• • Customers are responsible for accurate billing details
  • Billing errors will be corrected promptly
    
    

③ Payment Security

• • Shopify-powered payment processing
  • SSL encryption
  • PCI compliance

④ Governing Law

• • United States
  • Jurisdiction: Oregon, USA

 

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Need Help?

Customer Support
Email: support@jenovakitchenco.com
Phone: 888-560-4188
Hours: Monday–Friday, 9 AM–5 PM PT