FAQs
◾️Frequently Asked Questions
1. Shipping & Delivery
① How long does shipping take?
Most orders are processed and shipped within 1–2 business days, and many leave our warehouse the same day. Delivery typically takes 4–7 business days, depending on your location.
If an item requires additional handling time, this will be clearly stated on the product page.
② How will I know when my order ships?
Once your order has shipped, you’ll receive an email with tracking information.
If an item becomes unavailable after purchase, we will notify you within one business day and assist with next steps.
③ What if my order arrives damaged?
Please inspect your package upon delivery. If there is visible damage—or suspected damage—note it on the delivery receipt.
Email photos to support@jenovakitchenco.com, and we will promptly arrange a replacement or resolution.
2. Payment & Billing
① What payment methods are available?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.
② Will I receive an email confirmation?
Yes. An order confirmation email is sent immediately after checkout. Please save it for your records.
③ Do you charge sales tax?
We are based in Illinois. Sales tax is applied only to orders shipping within Illinois.
3. Orders, Changes & Cancellations
① How do I place an order?
Select your item, click Add to Cart, and complete checkout.
Orders can also be placed by phone at 888-560-4188.
② Can I make changes to my order?
Yes. If your order has not yet shipped, contact us at support@jenovakitchenco.com.
Once shipped, changes are no longer possible.
③ Can I cancel my order?
Orders may be canceled for a full refund if they have not yet shipped.
If already shipped, the order will fall under our 30-Day Return Policy.
4. Returns
① What is your return policy?
We offer a 30-Day Money-Back Guarantee on all orders.
For full details, please see our Return and Refund Policy below.